Welcome to our Frequently Asked Questions area, here you'll find a growing set of questions and answers that have been submitted by users of TSP just like you.  If you'd like to submit a question, use our contact form.

1. What if I have trouble entering my certificate id number?
2. What if my certificate code returns invalid or already used?
3. Do I need to set up an account before I start shopping?
4. What does my certificates dollar amount apply to?
5. What fees and taxes if any am I responsible to pay for?
6. How is the shipping,handling and processing fee determined?
7. How do I place an order using my shopping spree certificate?
8. Do I have to use my whole credit all at once?
9. Can I save my cart?
10. How do I save a shopping cart?
11. What if I lose or forget my password?
12. Can I continue to shop after I have used up all my store credit?
13. What are the Agreement Terms listed at Checkout?
14. Can I cancel/change my order after I have already completed it?
15. What if I refuse delivery of my order?
16. When can I expect to receive my order?
17. Can I ship certain items to different addresses?
18. Can you ship my order to Canada?
19. Can you ship my order to a PO Box, an AFO or FPO Address?
20. Can you ship my order internationally?
21. Do you ship to Hawaii or Alaska?
22. Can I check the status of my order?
23. Can I return an item?
24. How do I return an item?
25. What do I do after 30 days and a product is defective or broken?
26. How is my private information protected from misuse?